Refund policy
We have a 48-hour return and replacement policy, which means you have 48 hours after receiving your order to report any damaged, defective, or incorrect item.
To be eligible for a return or replacement, the product must be in the same condition as you received it, unused, with its original packaging, tags (if applicable), and proof of purchase. You may also be required to provide clear photos or an unboxing video for verification.
To initiate a return or replacement request, please contact us at chandancha124580@gmail.com within 48 hours of delivery. Please include your order number, a description of the issue, and supporting photos or videos.
Please do not send any product back without contacting us first. Returns sent without prior approval will not be accepted.
If your request is approved, we will provide you with the return instructions and the appropriate return address.
For any questions regarding returns, replacements, or refunds, you can always contact us at chandancha124580@gmail.com.
Damaged, Defective, or Incorrect Items
Please inspect your order immediately upon delivery. If you receive a damaged, defective, or incorrect product, contact us within 48 hours of delivery. We will review your request and provide a suitable resolution, including a replacement or refund where applicable.
Non-Returnable Items
We do not accept returns or refunds for:
- Change of mind
- Personal preference
- Incorrect product ordered by the customer
- Products that have been used, washed, or damaged after delivery
- Products returned without original packaging
- Sale or clearance items
- Gift cards
- Personal care, hygiene, or beauty products (unless received damaged, defective, or incorrect)
Exchanges
We only offer replacements for products that are damaged, defective, or incorrectly delivered. We do not provide exchanges for change of mind or personal preference.
Refunds
Once we receive and inspect the returned product (if applicable), we will notify you whether your refund request has been approved.
If approved, your refund will be processed to your original payment method within 7–10 business days. Please note that your bank or payment provider may take additional time to process the refund.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at chandancha124580@gmail.com.
Contact Us
For any questions regarding returns, replacements, or refunds, please contact us:
Email: chandancha124580@gmail.com